 | OTRS
Version 2.0 Application OTRS GmbH | 09 Sep 2005
81815 |
YES CERTIFIED with the following products:
Operating Systems:
| Open Enterprise Server |
| SUSE® LINUX Enterprise Server 9 for x86 |
Product Description
OTRS is an Open Source Ticket Request System (also well known as a trouble ticket system) which includes many features to manage customer telephone calls and e-mails. OTRS is built to allow support, sales, pre-sales, billing, internal IT, helpdesk, etc. departments to react quickly to inbound inquiries.
Minimum Hardware Requirements
| Required Hard Drive Space: | 6 GB |
| Required RAM: | 256 MB |
Product File Specification
| Client File: |
| File Name | Version | Size | Date |
| otrs-2.0.2-01.i386.rpm | 2.0 | 6813059 | 25-Aug-2005 11:31 |
Tested Client Configuration:
| Supported Platforms: | SUSE Linux Enterprise Server 9 (SLES9) Open Enterprise Server |
| Supports Novell Cluster Services: | No |
| Target Industries: | All Industries |
| Uses or Stores NDS Records: | No |
| Test Kit: | Software Test Kit for Linux v1.1 |
Config Notes
| OTRS is dependent on the following packages not included in SLES 9 or OES: perl-GD.rpm, perl-GDGraph.rpm, perl-GDGraph3d.rpm, and perlTextUtil.rpm. These packages should be downloaded from the OTRS server (ftp://ftp.otrs.org/pub/otrs/lib/OES) and support for these packages is provided by OTRS, not Novell. |
The term YES CERTIFIED applies only to the exact configuration documented in this bulletin. For more information regarding the specific test configuration, please contact:
OTRS GmbH
Norsk-Data-Str. 1
61352 Bad Homburg
GERMANY
Voice: +49 (0)9421 785 350
Fax: +49 (0)9421 785 105
Website: http://otrs.com