Help Desk-Support Center module for GroupLink's E-Business (WEB Forms) Application GroupLink 1 May 2000 58599 Tested and Approved with the following Novell products: NDS 8 (Novell Directory Services) NetWare 5.1 Product Description The Help Desk Module is entirely WEB based, uses NDS authentication for assigning privileges and provides these benefits: Intuitive Web based interface -- Powerful search capabilities -- Email notifications via GroupWise -- Tailored questions specific to your environment -- Easy administration -- Fully customizable -- Increased productivity -- Fewer support resources needed -- Fast results! -- Store data using Oracle, SQL Server, Access -- HTML form design (WYSIWYG) -- Others! Minimum Hardware Requirements Required Hard Drive Space 1MB Required RAM 32MB Product File Specifications Client File(s): File Name Size Date HELPDESK.EXE 613 bytes 10-Dec-1999 Tested Client Configuration Online Download Available Yes Supported Platforms NetWare Windows 95 Windows 98 Target Industries All Industries Uses or Stores NDS Records Yes The term Tested and Approved applies only to the exact configuration documented in this bulletin. For more information regarding the specific test configuration, please contact: GroupLink 506 S. Main Suite 102 Bountiful, UT, 84010 Voice: 801 298-9888 Fax: 801 298-1198 Website: http://www.GroupLink.net