ABSTRACT:
An error can occur with cstaMakePredictiveCall when AT&T private data is used, and the switch is not configured correctly.
DETAILED DESCRIPTION
Problem:
When using cstaMakePredictiveCall where calling device is an ACD device and called device is an outgoing line, the function returns GENERIC_SUBSCRIBED_RESOURCE_AVAILABILITY error when private data is used on an AT&T G3V4 switch.
Note: This problem is NOT meaningful unless the AT&T switch specific private data is being used. The generic TSAPI call does not include the use of private data, so this problem will not occur.
Solution:
The AT&T G3 switch includes an option for answering machine detection (answerTreat field). If using AT&T private data, this field is mandatory and must be set to AT_NONE (let switch set the value), AT_DROP (drop if answering machine is detected) or AT_CONNECT (connect if answering machine is detected). Using any one of these options requires that the PBX has enabled answering machine detection capabilities at the switch. You cannot use any of the private data functions if this switch feature is not enabled.
--devsup
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