Cheyenne* Software, Inc., a division of Computer Associates, based in Islandia, New York, is an international developer of storage management, security, and communications software. Founded in 1983, Cheyenne has a staff of almost 1,000 employees dedicated to developing solutions for NetWare and other platforms. Its products include Cheyenne HSM, JETserve*, InocuLAN*, and its flagship product line, the ARCserve* family of network backup software.

Cheyenne's FAXserve for NetWare GroupWise, which won the LAN Times 1996 Readers' Choice Award, has helped the company become the market leader in network fax software. Consisting of NLMs™ (NetWare Loadable Modules™), a Windows Client administration tool, and Windows Rendering Agent, FAXserve enables GroupWise 5 or 4.1 users to easily receive faxes and to send faxes directly from their GroupWise Universal Mailbox. The program supports Novell eDirectory which enables network administrators to configure FAXserve users and services for the entire network from a central location, regardless of the server on which FAXserve is installed. It also provides full support for remote users.

FAXserve is fully scalable, supports up to 32 fax lines, and is certified to run with more than 100 modems and other communications devices.

Domino's Pizza, the world leader in pizza delivery, had a problem. With more than 5,500 stores throughout the United States and in 50 other countries, efficient and cost-effective internal corporate communication was crucial. But, because messages and documents were sent and received via fax machines located throughout the organization, employees had to manually feed and retrieve the documents and deliver them to the recipients. Incoming faxes interrupted work, and documents could easily be misplaced or delivered to the wrong person. A technology designed to increase productivity and reduce communications costs was actually wasting time and money.

Domino's needed a fast, efficient, and easy-to-use fax system that would facilitate its worldwide internal communications. And, the system would have to be fully integrated with GroupWise, the company's electronic messaging system, and with the company's NetWare network.

In June 1996, Domino's Pizza chose FAXserve to solve its communications problems. The company did its homework before deciding to use Cheyenne's product. "We were already using ARCserve software for data management and backups, and Cheyenne had a good track record with us," says Matthew Maguire, Domino's Director of Information Technology. "Cheyenne's integration with the Novell operating system platform was a key factor for us. FAXserve offered the best solution to integrate with our existing environment."

The company first tested FAXserve through a pilot program within its 70-person Information Services Department. With FAXserve, employees can now send and receive faxes in the form of a GroupWise message. Outbound messages requiring attachments are automatically converted to fax images and sent to the fax recipient. Inbound messages are routed via multiple transmission methods, including DID, DTMF, Line Routing, and Postmaster routing. FAXserve's complete integration with GroupWise means there are no new interfaces to learn, and, because FAXserve includes support for popular Windows applications, users can fax quickly and easily without switching between programs.

FAXserve routs incoming faxes directly to the recipients' GroupWise Mailboxes, ending the wasted time and possible loss of documents inherent in the old physical distribution system. In addition, FAXserve's transmit scheduling feature enables faxes to be sent nationally or internationally at nonpeak hours, even after the office has closed, thus reducing the company's long-distance fees. And, FAXserve's broadcast fax feature allows users to send a fax to a group of people in the same time it used to take to send the fax to only one person.

The pilot program was so successful that Domino's is currently expanding it to include 1,000 additional users. The company plans to replace its fax machines with scanners and to remove modems from desktops, thus saving the cost of analog lines and improving corporate security.

By integrating FAXserve into its communications system, Domino's will realize tremendous savings in the cost of phone lines and long-distance fees alone. In addition, the program has considerably increased employee productivity. With no additional training, Domino's employees can send and retrieve faxes from GroupWise with little or no interruption of their work. Incoming messages can be read at a convenient time, and outgoing faxes cannot be lost or misplaced. Entire committees or departments can be contacted in the time it used to take to reach only one person. And, smooth integration with NetWare and eDirectory makes administration a breeze. "FAXserve is running flawlessly," says Maguire. "The [Information Services] people love it. It's really a fantastic product."

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